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Since the beginning of the pandemic, delivery dates for packages have often been delayed. While many businesses have adjusted their shipping timelines to accommodate the delays, they still need to find ways to make sure products are delivered in a timely manner and ensure a good working relationship with clients and suppliers.
The most important thing for businesses is to have frequent and upfront communication with their customers about when to expect their package. Make sure the estimated delivery date is visible on the sales receipt and order confirmation email. Promotional products companies need to factor shipping into their lead time so that they can give their clients an accurate estimate for delivery date.
If an unexpected delay does occur, representatives should send an email or text to alert customers. If customers email back or call, the representatives should answer their questions truthfully and give as much information as to when the package will arrive.
It's also imperative for businesses to have open communication with their suppliers. Make sure that the suppliers can make deliveries in a timely fashion. Many companies have set up portals on their website where both the company and their clients can track the packages. If deliveries are delayed, find out the cause. While supply chain issues and clogged ports have definitely improved since the pandemic's height, they still can be a factor as well as inclement weather delays and labor shortage.
Businesses that use international suppliers should consider local or national suppliers instead. This would greatly improve the chances of shipments arriving on time.
According to a study, 69% of customers are less likely to shop at a company again if their order is later than two days after the estimated delivery date. Therefore, businesses should offer exciting deals and incentives to keep their customers. Consider free shipping on all orders, or all orders over a certain paid amount. For customers expecting a delay, give them discounts on a future order or gift cards. Promotional products companies can also offer free advice on how to improve their client's products or give input on possible future collaborations.
If you want more information on how businesses can handle longer shipping times, please contact one of our representatives.